Terms & Conditions

1 Acceptance of these Terms

These Terms & Conditions (“Terms“) are a binding agreement between you and PatientsArchive (“PatientsArchive,” “we,” “us,” or “our“) governing your access to and use of the PatientsArchive website, platform, dashboards, and related services (collectively, the “Services“).

By accessing or using the Services, creating an account, or subscribing to a provider plan, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, you must not use the Services.

If you are using the Services on behalf of a practice, clinic, group, or other organization, you represent that you are authorized to bind that entity to these Terms, and “you” refers to that entity.

2 Who we are & what we do

PatientsArchive operates a U.S. healthcare marketplace and provider-growth platform. Through the Services, patients can search for and be matched to medical, dental, mental health, and vision providers by condition, symptom, specialty, location, and care preference, and providers can list their practices, receive patient inquiries, and use marketing and analytics tools to grow their patient volume.

PatientsArchive is a technology, marketing, and connection platform. We are not a healthcare provider, medical group, insurer, pharmacy, or telehealth clinician, and we do not deliver, supervise, or control the medical care provided by any provider found through the Services. Providers listed on the platform are independent third parties solely responsible for the care they deliver.

3 Eligibility & accounts

You must be at least 18 years old and able to form a binding contract to use the Services. Providers must be appropriately licensed, registered, or certified to practice in the U.S. jurisdiction(s) in which they operate.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us promptly of any unauthorized use. We may suspend or terminate accounts that violate these Terms, are used unlawfully, or create risk for other users.

4 No medical advice or care

PatientsArchive does not recommend or endorse any specific provider, test, procedure, or course of treatment. Matching and search results are based on factors such as specialty, location, and stated preferences — they are suggestions to help you find care, not clinical guidance or triage decisions.

Always seek the advice of a qualified health professional with any questions about a medical condition. If you are experiencing a medical emergency, call 911 or your local emergency number immediately. Never disregard or delay seeking professional medical advice because of something accessed through the Services.

Any relationship formed between a patient and a provider is solely between them. PatientsArchive is not a party to, and bears no responsibility for, the provision of care, clinical outcomes, billing, or any provider-patient interaction.

5 Provider terms & obligations

If you register as a provider, you additionally represent, warrant, and agree that:

• You hold, and will maintain, all licenses, registrations, certifications, and insurance required to practice and advertise in your jurisdiction(s);
• All information you provide — including credentials, specialties, accepted insurance, locations, and availability — is accurate, current, and not misleading, and you will keep it updated;
• You are solely responsible for the care you provide, for compliance with all applicable healthcare, licensing, advertising, and consumer-protection laws, and for your own compliance with HIPAA and other privacy laws as they apply to you;
• You will respond to patient inquiries appropriately and lawfully, and will honor representations you make on your profile;
• You will not use the Services to engage in fee-splitting, kickbacks, or referrals that violate the federal Anti-Kickback Statute, the Stark Law, the Eliminating Kickbacks in Recovery Act (EKRA), or any state anti-kickback, fee-splitting, or patient-brokering law. PatientsArchive fees are for access to software, marketing, and listing services on a fixed-fee or subscription basis, and are not payment for patient referrals.

6 Subscriptions, billing & auto-renewal

Provider plans are offered as recurring subscriptions billed monthly or annually, as selected at checkout. Current plans and pricing are shown on our Pricing page. Prices are stated in U.S. dollars and exclusive of any applicable taxes.

6.1 Automatic renewal

6.2 Billing & payment processing

Payments are processed by third-party payment processors (including Stripe). By subscribing, you authorize us and our processor to charge your payment method for the plan you select, including recurring charges upon renewal, and any applicable taxes. You are responsible for keeping your payment information current.

6.3 Price changes

We may change subscription pricing. For any material price increase applying to your next term, we will provide advance notice as required by applicable law, and — where required — obtain your affirmative consent or offer you the ability to cancel before the increase takes effect. Continued use after a price change that is properly noticed constitutes acceptance, except where your state’s law requires otherwise (see Sections 19–20).

6.4 Renewal reminders

Where required by applicable state law (for example, for annual terms or terms exceeding one month), we will send renewal or pre-renewal reminder notices within the timeframes those laws specify, including the price, renewal date, and instructions to cancel.

7 Cancellation & refunds

Cancellation takes effect at the end of your current billing term. You retain access to paid features through that term, and your subscription will not renew for a further term. Except where required by law, subscription fees already paid are non-refundable, and we do not provide partial-term or pro-rata refunds for the unused portion of a term.

Some states require pro-rata refunds in specific circumstances (for example, after certain price increases). Where your state’s law requires a refund, we will honor it — see Sections 19–20. Free trials, if offered, convert to paid subscriptions at the disclosed price unless cancelled before the trial ends; we will disclose the conversion terms and, where required, send a reminder before conversion.

8 Patient-volume estimates & no guarantee

Actual patient volume, inquiries, bookings, revenue, and outcomes depend on many factors outside our control, including your specialty, location, market demand, pricing, capacity, responsiveness, licensure, reputation, competition, and how fully you use the Services. We do not guarantee any specific number of patients, leads, appointments, conversions, rankings, placements, or financial results.

Figures shown in examples, timelines, dashboards, calculators, and marketing materials are illustrative. Nothing on the platform should be relied upon as a forecast of your specific results. You are responsible for your own business decisions.

9 Marketing services & provider content

Depending on your plan, we provide marketing and visibility services that may include directory and business listings, insurance/payer listings, search and social media presence, content and blog writing, press-release and article placement, review generation, retargeting, and related activities (collectively, “Marketing Services“).

• Third-party platforms. Marketing Services may involve third-party platforms (search engines, social networks, directories, news and PR outlets) that we do not control and whose availability, policies, algorithms, and pricing may change. Placement, publication, indexing, and results are not guaranteed.
• Provider content & approvals. You are responsible for the accuracy and legality of information and materials you provide, and for reviewing and approving content published on your behalf. You grant us a non-exclusive license to use your name, marks, and provided materials to deliver the Marketing Services.
• Compliance. You are responsible for ensuring your advertising complies with applicable law and professional-advertising rules (including truthful-advertising, testimonial, and endorsement requirements). Reviews and testimonials must be genuine and lawfully obtained.
• Service levels. The depth and cadence of activities described for each plan are illustrative and may be tailored, substituted, or adjusted to comparable activities based on your market and platform availability.

10 Patient terms

If you use the Services as a patient or caregiver, the Services are provided free of charge to help you discover and contact providers. You understand and agree that:

• PatientsArchive does not provide medical care, does not verify every detail of every provider, and does not endorse or guarantee any provider, their credentials, availability, or the outcome of any care;
• You are responsible for independently verifying a provider’s qualifications, licensure, insurance participation, and suitability before receiving care;
• Matching and search results are informational and do not constitute triage, referral, or a recommendation to see any particular provider;
• Any information you submit (such as contact details, condition, or specialty interest) may be shared with providers and used as described in our Privacy Policy so that providers can respond to you.

11 Privacy & data

Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms. By using the Services you consent to those practices.

Patient contact information made available to providers must be used by those providers only for legitimate, lawful communication consistent with applicable privacy and anti-spam laws (including TCPA and CAN-SPAM). Providers are responsible for obtaining any consents their own outreach requires.

12 Acceptable use

You agree not to: use the Services unlawfully or for any unlawful healthcare arrangement; misrepresent your identity, credentials, or affiliation; scrape, harvest, or misuse other users’ data; upload malware or attempt to disrupt or gain unauthorized access to the Services; post false, deceptive, defamatory, or infringing content; or use the Services to violate any anti-kickback, patient-brokering, advertising, privacy, or consumer-protection law. We may remove content and suspend or terminate accounts that violate this Section.

13 Intellectual property

The Services, including software, design, text, graphics, and the PatientsArchive name and logo, are owned by PatientsArchive or its licensors and are protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services as permitted by these Terms. You retain ownership of content you provide and grant us the license described in Section 9 to operate and deliver the Services.

14 Third-party services

The Services rely on and link to third-party services (including payment processors, data APIs such as U.S. Census and CDC sources, mapping, search, social, and communication providers). We are not responsible for third-party services, their content, availability, or practices. Your use of them may be subject to their own terms.

15 Disclaimers of warranties

16 Limitation of liability

Because some states do not allow the exclusion or limitation of certain damages, some of the above limitations may not apply to you. Nothing in these Terms limits liability that cannot be limited under applicable law.

17 Indemnification

You agree to indemnify and hold PatientsArchive harmless from claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your use of the Services, your content, your provision of or receipt of care, your violation of these Terms, or your violation of any law or third-party right. This includes, for providers, claims relating to the care you deliver, your advertising, and your compliance with healthcare and privacy laws.

18 Dispute resolution & arbitration

Most concerns can be resolved quickly by contacting us. If we cannot resolve a dispute informally within 30 days, you and PatientsArchive agree that any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration on an individual basis, administered under the rules of a recognized arbitration provider, rather than in court, except that either party may bring an individual claim in small-claims court.

Class-action waiver. To the extent permitted by law, disputes will be conducted only on an individual basis and not as a class, consolidated, or representative action.

Your right to opt out. You may opt out of this arbitration agreement by sending written notice to us within 30 days of first accepting these Terms. Certain states restrict or prohibit mandatory pre-dispute arbitration or class waivers in some consumer contexts; where your state’s law makes this Section unenforceable, it will not apply to you to that extent, and disputes will proceed as permitted by that law (see Sections 19–20). Nothing here prevents you from filing a complaint with a government agency.

19 Governing law & state provisions

Except where a mandatory provision of your state’s law applies, these Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles, and, for arbitration, by the Federal Arbitration Act.

20 State-specific disclosures (all 50 states)

PatientsArchive is available to users in every U.S. state and the District of Columbia. This Section provides state-specific disclosures and confirms that your home state’s mandatory protections apply to you. Many states have automatic-renewal or “negative option” laws that give subscribers specific rights; the highlights below reflect commonly applicable requirements. Where a requirement in your state exceeds what these Terms provide, the state requirement controls.

20.1 Universal auto-renewal rights (all states)

For every subscriber, in every state, we commit to the following baseline, consistent with the strictest applicable state auto-renewal laws:

• Clear disclosure of auto-renewal terms, price, and billing frequency before you subscribe;
• Affirmative consent to those terms at checkout;
• A retainable acknowledgment of your subscription and how to cancel;
• Easy online cancellation — the same way you signed up, without calls or hurdles;
• Advance renewal/price-change notices where required by your state.

20.2 States with specific auto-renewal / consumer provisions

The table above highlights representative provisions and is not exhaustive; auto-renewal and consumer-protection laws exist or are emerging in many additional states and may change. We apply the protections required by your state of residence.

20.3 All states & the District of Columbia covered

The mandatory consumer-protection, auto-renewal, warranty, and dispute-resolution provisions of the following jurisdictions apply to their respective residents and, where more protective than these Terms, control:

• Alabama
• Alaska
• Arizona
• Arkansas
• California
• Colorado
• Connecticut
• Delaware
• Florida
• Georgia
• Hawaii
• Idaho
• Illinois
• Indiana
• Iowa
• Kansas
• Kentucky
• Louisiana
• Maine
• Maryland
• Massachusetts
• Michigan
• Minnesota
• Mississippi
• Missouri
• Montana
• Nebraska
• Nevada
• New Hampshire
• New Jersey
• New Mexico
• New York
• North Carolina
• North Dakota
• Ohio
• Oklahoma
• Oregon
• Pennsylvania
• Rhode Island
• South Carolina
• South Dakota
• Tennessee
• Texas
• Utah
• Vermont
• Virginia
• Washington
• West Virginia
• Wisconsin
• Wyoming
• District of Columbia

20.4 Professional advertising & healthcare compliance

Providers are responsible for complying with the healthcare-advertising, telehealth, licensure, fee-splitting, patient-brokering, and anti-kickback laws of each state in which they practice or advertise. Some states restrict provider advertising, testimonials, or referral arrangements more tightly than others. PatientsArchive fees are for software, listing, and marketing services on a fixed or subscription basis and are not payment for referrals; providers must independently ensure their participation complies with the laws of their state.

21 Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will post the revised Terms here and, where required, provide additional notice (for example, by email or in-app notice). Changes are effective when posted unless otherwise stated. Your continued use of the Services after changes take effect constitutes acceptance, except where your state’s law requires your affirmative consent, in which case we will obtain it.

22 Contact us

Questions about these Terms, cancellations, or your state-specific rights can be directed to:

PatientsArchive
Email: support@patientsarchive.com
Web: www.patientsarchive.com

This Terms & Conditions page is provided as a general template for the PatientsArchive platform and does not constitute legal advice. Laws vary by state and change over time. PatientsArchive should have this document reviewed by qualified legal counsel licensed in its operating jurisdiction(s) before publication, and should confirm the specific auto-renewal, healthcare-advertising, and privacy requirements applicable to its business.